Can’t believe these were sent to me

My labels were sent to me with a red line going vertical through them that was never on any of the proofs and wasn’t part of the label I wanted. A majority of the stickers had a multiple scratches on them and aren’t able to be used them. Just shocked this was sent to me and I was expected to use this for my products that I sell. Still waiting to hear if I will be issued a refund or not.