• Do you ship to the EU?

    Yes, we offer UPS and Nexive shipments to the European Union. Shipping includes all brokerage and customs duties. Turnaround is 4 business days standard and 3 business days for ru…
  • Why was my order returned to you?

    Orders are most often sent back to us because the address was missing an apartment, suite, or floor number. Other missing information and typos can cause a return as well. If you…
  • How do you take care of custom magnets?

    Proper use and care of your custom magnet will help to extend its life and protect the surfaces they are applied to. We recommend following the care guide steps below to ensure top…
  • Can I reuse my artwork on a new order?

    Yes, artwork repurposing makes it easy to use previous designs on new orders. After choosing a product, size, and quantity, you can select to upload new artwork or select a past de…
  • How will you format my packaging tape?

    Artwork for packaging tape can be formatted in the styles shown below. We require a minimum resolution of 300 ppi at 73 mm x 76 mm for your design. Our packaging tape is 71 mm wide…
  • Can I use your packaging tape with a regular tape gun?

    No, our paper packaging tape is water-activated and requires moisture to become adhesive. Without water, the tape will not stick or adhere to anything. Related article: How do I u…
  • How is your packaging tape different from other tape?

    Common packing tape is made with a transparent material that often clings to itself, doesn't work in many situations and holds less weight. Using tape guns can be frustrating, slow…
  • What tape machine or dispenser do you recommend?

    If you plan on using our custom packaging tape at a high volume, a packaging tape dispenser might be helpful. We reviewed different options and shared our experience in the video b…
  • How strong is your packaging tape?

    Our custom packaging tape is considered a light/medium duty grade. It's made with fibreglass strands, which help to secure cardboard boxes of many weights and sizes. Depending on t…
  • What are the dimensions of your packaging tape?

    We offer two sizes of custom packaging tape: 30.48 m × 71 mm Thickness: 6 mil (150 microns) Spool diameter: 76 mm Total diameter: ~114 mm 91 m × 71 mm Thickness: 6 mil (150 micro…