Declines can happen for a variety of reasons. When we submit a charge to your bank, their automated systems determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance and purchase size.

Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and you previously had a successful payment using your card, a future charge can still be declined by a bank's overzealous fraud systems.

## Can you tell my why my card was declined?

We only know as much as your bank tells us about the reason for a decline. Unfortunately, in most cases, the bank informs us that the card was declined and doesn't give a specific reason.

## What should I do if my card is declined?

If all of the card information seems correct, it is best to contact your bank and ask for the charge to be accepted. They should be able to see the attempted charge, provide a reason for the decline and lift whatever restriction is preventing your purchase.

Alternatively, you could order using PayPal. If you don't have a PayPal account balance, selecting PayPal during checkout will still give you an option to pay using your credit card. It's possible that a card that was declined by our payment gateway will be accepted by PayPal, but ultimately it's best to contact your bank to determine the root cause of the problem.

Credit card declines can happen for a variety of reasons. When Sticker Mule submits a charge to your bank, their automated systems determine whether or not to accept the charge. If all of the card information seems correct, it is best to contact your bank and ask for the charge to be accepted.  

Why was my credit card declined?

Ordering

You cannot make a [reorder](https://www.stickermule.com/eu/reorder) with changes to the artwork. Reorders skip the proofing process and head straight into production. 

If you'd like to make changes to your previous artwork, you can either:

1. Start a new order and upload the existing artwork with or without your changes. You can leave instructions and request changes during the ordering and proofing process.

2. Start a new order and choose a previously ordered design. This also allows you to leave instructions and request changes during the ordering and proofing process. 

![uploading or using previous sticker design at sticker mule](https://storage.googleapis.com/sm-content/blog%2F4a4d6ffc-bb8a-4e6e-80a3-df6024fb2559)

__Related article: __ [What's the difference between reusing artwork and reorder? ](https://www.stickermule.com/eu/support/whats-the-difference-between-reusing-and-reordering-artwork "what's the difference between reusing artwork and reordering?")

You cannot make a reorder with changes to the artwork. Reorders skip the proofing process and head straight into production. Learn more about making changes to reorders  inside this FAQ!

How do I make a reorder with changes to the artwork?

Yes, you can update your quantity prior to proof approval.

Select the __Edit__ option found on the proof page to update the quantity. Changes to the quantity will automatically update the price. Changes to your order need to be made *before* proof approval:

![how to update order quantities](https://storage.googleapis.com/sm-content/blog%2F6bfe3f2e-2a79-450e-acfc-540f6e7f8816)

You can also update the quantity of an item from your account. To find this, go to __Orders > Order details > Edit__. This will automatically update the item quantity and price:

![how to update order quantity](https://storage.googleapis.com/sm-content/blog%2F8514a820-8529-4c70-ba66-ce9c5c9e8e18)

![how to update order quantity](https://storage.googleapis.com/sm-content/blog%2F7791847a-713f-46f7-bcf8-f8e802438990)

Yes, you can update your quantity prior to proof approval. Learn more about how to update the quantity of items after placing an order inside this FAQ!

Can I update my quantity after ordering?

No, we don't provide an API for placing orders. If interested, [vote for it](https://stickermule.canny.io/services/p/api-for-creating-orders) to help us prioritize. 

No, we don't provide an API for placing orders. However, you may vote for it as a feature request and we will prioritize it accordingly. Learn more about an API for placing online printing orders inside this FAQ!

Do you offer an API for placing orders?

No, pricing is not affected by the number of colours in your design.

Can I get a discount if my design is black and white?

Currently, we only support payment by credit card & PayPal upon proof approval. Although we ask for a credit card during checkout, we don't charge it until all proofs are approved.

__Related article:__ [What payment methods do you accept?](https://www.stickermule.com/eu/support/payment-methods "what payment methods do you accept?")

Currently, we only support payment by credit card & PayPal upon proof approval. Learn more about receiving payment terms for online printing orders inside this FAQ!

Can I get payment terms?

Yes, shipping is free for all orders to Australia. Shipping is by UPS or UPS Mail Innovations and includes all brokerage and customs duties. Turnaround is 4 business days standard and 3 business days for rush production. Transit time is an additional 5 business days for UPS shipments and 7 days for UPS Mail Innovations shipments.   

Orders over €4.500 have a turnaround time of 7 days.
Orders over €9.000 have a turnaround time of 12 days.

It’s best to view delivery dates after entering your address on checkout for the most up-to-date and accurate options. Delivery dates vary depending upon the products you're buying, order size and shipping destination.

Yes, shipping is free for all orders to Australia. Learn more about shipping custom printed products to Australia inside this FAQ!

Do you ship to Australia?

International

We ship worldwide via UPS Worldwide Expedited and UPS Mail Innovations. Enter your destination and order total to calculate your shipping cost.

<ShippingCostCalculator />

We ship internationally with UPS. Find out how much international shipping costs inside this FAQ!

What does international shipping cost?

Yes, shipping is free for all orders to Canada. We offer UPS or UPS Mail Innovations shipments. We also offer a 2 day rushed shipping option for an additional €34.  

Shipping includes all brokerage and customs duties. Turnaround is 4 business days standard and 3 business days for rush production. Transit time is an additional 5 business days for UPS shipments and 7 days for UPS Mail Innovations shipments.

Orders over €4,500 have a turnaround time of 7 days.
Orders over €9,000 have a turnaround time of 12 days. 

It’s best to view delivery dates after entering your address on checkout for the most up-to-date and accurate options. Delivery dates vary depending upon the products you're buying, order size and shipping destination.

Yes, shipping is free for all orders to Canada. Learn more about shipping printed products to Canada inside this FAQ!

Do you ship to Canada?

[Custom wall graphics](https://www.stickermule.com/eu/products/wall-graphics) are designed for easy installation.     

<WistiaVideo videoId="2zenky1i86" />

Wall decals are removable for up to 6 months under normal circumstances. Avoid applying to freshly painted walls (wait 7 days after painting) and we recommend asking a friend for help when applying. Removal should be done at a 180° angle while pulling slowly.

We include a squeegee and 10 tape strips, along with printed instructions ([vertical](https://cl.ly/9ede6bb34afb/download/standard-wall-graphic-instructions.pdf) or [horizontal](https://cl.ly/dae364d76820/download/horizontal-wall-graphic-instructions.pdf)) with each order.

### Step 1
Unroll your wall graphic and discard the brown kraft paper.

![wall-graphic-install-step-1](https://storage.googleapis.com/sm-content/support/ec04f7993d6427fa3ef54a9404ecae6018c477de)

### Step 2
Flip the wall graphic over and place face down on a clean surface.

![wall-graphic-install-step-2](https://storage.googleapis.com/sm-content/support/e32730b4a64312cbe2f9c0d7a48013c9276ab81d)

### Step 3
If your wall graphic is larger than 60 cm, you’ll notice a back slit line toward the top. Peel off the top section of the backing and discard.

![wall-graphic-install-step-3](https://storage.googleapis.com/sm-content/support/c77e816d8ef03ae9741a85f6fbd1983dab7c3cf0)

__Note:__ If your wall graphic is smaller than 60 cm, you can simply peel the entire backing and apply to your wall.

### Step 4
With the adhesive exposed at the top, stick the wall graphic to a clean wall. Our adhesive is repositionable so you can adjust it to your liking.

![wall-graphic-install-step-4](https://storage.googleapis.com/sm-content/support/be39ef8f8cd4a260d5e9ed38cf9363a6244614f6)

Apply a few strips of tape to the top of the wall graphic to secure its position.

### Step 5
Reach behind the wall graphic and begin peeling the rest of the backing off.

![wall-graphic-install-step-5](https://storage.googleapis.com/sm-content/support/f897491ac4d3ed796f0196cda35babe11f3cd0f3)

With the other hand, smooth and apply the graphic to the surface using your hand or the supplied squeegee, working from the centre out.		

### Step 6
Remove and discard the tape strips and celebrate your awesomeness!

![wall-graphic-install-step-6](https://storage.googleapis.com/sm-content/support/58614ec0891b6a0c968f61f7cc5cd364184ade04) 

---






### Repositioning your wall graphic
If you've carefully followed the initial installation instructions above, you can reposition your wall graphic, following the same steps. 

Gently peel from top to the bottom, preferably removing it at a 180° angle, using a smooth, consistent force. 

Use care in keeping the adhesive-backed side of the wall decal clean and free of contact with any sources of debris. Dirt, dust and lint will adversely affect the adhesive surface negating the potential for reapplication of the decal. 

If you plan to store the wall decal, reapply the adhesive side of the decal to the glossy side of the original backing. Repeat necessary installation steps before applying decal in new location.

Custom wall graphics are designed for easy installation. Learn more about how to exactly apply a custom wall graphic to a wall inside this FAQ!

How do I install a custom wall graphic?

Wall graphics

What are custom acrylic charms?

Can I change the size of the cut hole on my acrylic charm?

What size is the cut hole on custom acrylic charms?

What are the bleed requirements for custom acrylic charms?

Can you print on both sides of custom acrylic charms?

Can you print fully transparent custom acrylic charms?

Do acrylic charms have a protective film and/or laminate?

Can I have multiple cut holes on my custom acrylic charm?

Can I request that my charm not have a cut hole?

Do custom acrylic charms come with a jump ring?

How thick are custom acrylic charms?

Do you offer custom acrylic charm samples?

How are custom acrylic charms packaged?

Are custom acrylic charms recyclable?

Do you offer colour acrylic charms?

What sizes and shapes are offered for custom acrylic charms?

What is the maximum order quantity for acrylic charms?

What are the minimum/maximum sizes for acrylic charms?

What is the minimum order quantity for acrylic charms?

Acrylic charms

What are acrylic signs?

What are some common uses for acrylic signs?

How will you print my acrylic signs?

Do acrylic signs include hardware?

What size acrylic signs do you offer?

Do you offer double sided acrylic signs?

Can acrylic signs be custom cut to a specific shape?

Can acrylic signs be used outdoors?

Do acrylic signs have a matte or gloss finish?

How do I install my acrylic signs?

How are acrylic signs packaged?

How many installation holes are included in my acrylic sign?

Can I specify where I want the installation holes in my acrylic sign to be?

Can I order acrylic signs without the installation holes?

What size are the installation holes in acrylic signs?

What are the minimum and maximum order quantities for acrylic signs?

How thick are acrylic signs?

How do I clean and care for my acrylic signs?

Are acrylic signs recyclable?

Acrylic signs

Raster vs. Vector artwork

What file formats do you accept?

How do I setup my artwork for full bleed printing?

What is your minimum font size?

Why did the size of my sticker change during proofing?

What's the recommended line thickness?

How do I increase the resolution of my artwork?

How can I find the PPI of my artwork?

Artwork specifications for die cut stickers and labels

How do I indicate a cut line in my artwork?

Can I reuse my artwork on a new order?

What kind of changes can I request to my proof?

Can you print RGB colours?

Can you resize my artwork for me?

How can I specify the correct colours for print?

Is it possible to update artwork I just submitted?

Can I request a change after I approve my proof?

How do I order stickers without a white border?

How do I share artwork?

How do you add a border in Photoshop?

How do you add a border in Illustrator?

How do you tell the dimensions within a PDF?

Why are some RGB colours difficult to match?

How do I upload multiple images when ordering?

What if my artwork is low quality?

Can you add text to my artwork?

Why am I unable to upload artwork?

Can you print gradients on clear stickers or labels?

Is there a minimum thickness for a white border around my stickers?

Are templates available?

Can you print Pantone colours?

Are there limits to the file size I can upload?

Do I need to outline my fonts?

How does auto-approving proofs work?

Using photography for stickers

Can you print gradients on acrylic products?

Can you print neon colours?

Can you remove a watermark from artwork?

If I send in a physical sticker/picture can you match it?

Can I order blank stickers?

Artwork

What is the difference between a padded envelope and a bubble mailer?

What are the internal dimensions of your bubble mailers? 

What kind of seal is on your custom bubble mailers?

Can you print on the whole custom bubble mailer?

Do you offer poly bubble mailers?

Do you offer custom bubble mailer samples?

What size custom bubble mailers do you offer?

Do you offer custom bubble mailer templates?

What is the minimum order quantity for bubble mailers?

What material are your bubble mailers made from?

How thick are your custom bubble mailers?

Bubble mailers

Will dry erase markers work on your buttons?

Do you sell custom buttons?

What button shapes and sizes are possible?

What materials are your custom buttons made with?

What is rim text?

How do I add rim text to my custom buttons?

Can I write on your custom buttons?

Can I adjust the orientation of the pin on your custom buttons?

Buttons

What are coasters?

What coaster shapes do you produce?

What size coasters do you offer?

What material are your coasters made out of?

How thick are your custom coasters?

Can you print coasters in full colour?

Can you print coasters in full bleed?

Do you offer double sided printing on coasters?

What is the minimum order quantity for coasters?

Do you offer custom coaster samples?

Are your coasters recyclable?

Are your coasters reusable?

How will you package my coasters?

What coaster shapes do you offer?

Are your coasters compostable?

Coasters

What is Commissions?

How do I sign up for Commissions?

Why do I need to be verified for Commissions?

How do I become verified for Commissions?

What is the minimum age to be eligible for Commissions?

What forms of ID do you accept for Commissions sign up?

Why didn't my Commissions ID verification work?

How do I ensure a successful Commissions ID verification?

How do you store my Commissions ID information?

How do I set up my store to receive commissions?

How do Commission referrals work?

What's the difference between a Commissions referral and a purchase?

When will I see Commissions earnings in my wallet?

How much commission do I make off each order my referral places?

Why didn't I receive a commission for a store purchase?

How can I withdraw the money I earned from Commissions?

How can I promote my products for Commission?

Where can I track my Commissions purchases and referrals?

Can I earn commissions from store templates?

Can I withdraw my Commissions earnings whenever I want?

Do my Commissions referrals need to sign up for an account? 

Is Commissions only available to US residents?

Will my previous affiliate referrals count toward Commissions?

Can I use my Commissions earnings to place Sticker Mule orders? 

Does the person I referred through Commissions get a credit?

Will my Commissions link be the same as my old referral link?

How long can I receive a commission off of my referrals?

Do Teams qualify for Commissions?

Will I receive a 1099 form for Commissions earnings? 

Commissions

What makes floor graphics different than wall graphics?

What's the largest floor graphic you can make?

Can floor graphics be die cut?

Are floor graphics laminated?

How do I install my floor graphic?

What surfaces are suitable for your floor graphics?

Will your floor graphics work on concrete flooring?

Will your floor graphics work on carpeted flooring?

Can floor graphics be used outdoors?

Can you wash floor graphics?

Are floor graphics waterproof?

Are floor graphics easy to remove?

Floor graphics

How can I use flyers?

What size are your flyers?

What is the minimum order for flyers?

What colour paper are flyers printed on?

What finish do flyers have?

What type of paper are flyers printed on?

What is the paper weight of flyers?

Can flyers be printed full bleed?

Flyers