• Can you reset my account password?

    Yes! You can reset your password on our website. If the reset function doesn't work it's most likely because you haven't created an account. When you sign up, use the same email as…
  • Do you want to partner with my company?

    No, we don't have resources to pursue partnerships with other companies.
  • What if I receive the incorrect quantity?

    We aim to be within 10 percent of your requested order amount. It's more likely there will be extra units in your shipment. But, if your order is short, contact us and we will rush…
  • Why are some RGB colours difficult to match?

    RGB is additive and made up of light, where the more colours you combine the brighter and closer it gets to white. The fewer colours you combine, the closer it gets to black. This…
  • How do you tell the dimensions within a PDF?

    Mac OS Preview (7.0): File > Open Tools > Show Inspector (if hidden) Click the Crop tab in the Inspector Tools > Rectangular Selection Under Crop in the Inspector will be the area…
  • Is rush production available for larger orders?

    Rush production is only available for orders £400 or less. Orders over £400 have a production time of 4 business days, orders over £4,000 have a production time of 7 business days,…
  • Can I require someone to sign for my order when it arrives?

    No, we're not able to flag an order to require a signature. You might want to consider signing up for UPS MyChoice as it gives you more control over your delivery. Related article…
  • My sample pack did not arrive.

    We ship sample packs for free using UPS Mail Innovations. This is the only method that allows us to sell sample packs for £1 and include free delivery, but it does not provide a de…
  • Do you accommodate special delivery requirements?

    No, we cannot process special shipping requirements. All orders ship via the method you selected during checkout and use our standard packaging and shipping labels. We cannot provi…
  • Do you offer free delivery to Hawaii?

    Yes, we ship for free to Hawaii via UPS. Pricing for expedited options are displayed during checkout. You can also use our shipping calculator to view delivery dates and costs.