If there is an issue with your [Ship](https://www.stickermule.com/uk/ship "ship by sticker mule") order, such as lost or damaged items, please [contact us](https://www.stickermule.com/uk/support/contact "sticker mule contact form") and we will look into it for you.

If there is an issue with your Ship order, such as lost or damaged items, please contact us and we will look into it for you. Learn more in this FAQ!

What do I do if there's an issue with my Ship order?

Ship

What are custom acrylic charms?

Can I change the size of the cut hole on my acrylic charm?

What size is the cut hole on custom acrylic charms?

What are the bleed requirements for custom acrylic charms?

Can you print on both sides of custom acrylic charms?

Can you print fully transparent custom acrylic charms?

Do acrylic charms have a protective film and/or laminate?

Can I have multiple cut holes on my custom acrylic charm?

Can I request that my charm not have a cut hole?

Do custom acrylic charms come with a jump ring?

How thick are custom acrylic charms?

Do you offer custom acrylic charm samples?

How are custom acrylic charms packaged?

Are custom acrylic charms recyclable?

Do you offer colour acrylic charms?

What sizes and shapes are offered for custom acrylic charms?

What is the maximum order quantity for acrylic charms?

What are the minimum/maximum sizes for acrylic charms?

What is the minimum order quantity for acrylic charms?

Acrylic charms

What are acrylic signs?

What are some common uses for acrylic signs?

How will you print my acrylic signs?

Do acrylic signs include hardware?

What size acrylic signs do you offer?

Do you offer double sided acrylic signs?

Can acrylic signs be custom cut to a specific shape?

Can acrylic signs be used outdoors?

Do acrylic signs have a matte or gloss finish?

How do I install my acrylic signs?

How are acrylic signs packaged?

How many installation holes are included in my acrylic sign?

Can I specify where I want the installation holes in my acrylic sign to be?

Can I order acrylic signs without the installation holes?

What size are the installation holes in acrylic signs?

What are the minimum and maximum order quantities for acrylic signs?

How thick are acrylic signs?

How do I clean and care for my acrylic signs?

Are acrylic signs recyclable?

Acrylic signs

Raster vs. Vector artwork

What file formats do you accept?

How do I setup my artwork for full bleed printing?

What is your minimum font size?

Why did the size of my sticker change during proofing?

What's the recommended line thickness?

How do I increase the resolution of my artwork?

How can I find the PPI of my artwork?

Artwork specifications for die cut stickers and labels

How do I indicate a cut line in my artwork?

Can I reuse my artwork on a new order?

What kind of changes can I request to my proof?

Can you print RGB colours?

Can you resize my artwork for me?

How can I specify the correct colours for print?

Is it possible to update artwork I just submitted?

Can I request a change after I approve my proof?

How do I order stickers without a white border?

How do I share artwork?

How do you add a border in Photoshop?

How do you add a border in Illustrator?

How do you tell the dimensions within a PDF?

Why are some RGB colours difficult to match?

How do I upload multiple images when ordering?

What if my artwork is low quality?

Can you add text to my artwork?

Why am I unable to upload artwork?

Can you print gradients on clear stickers or labels?

Is there a minimum thickness for a white border around my stickers?

Are templates available?

Can you print Pantone colours?

Are there limits to the file size I can upload?

Do I need to outline my fonts?

How does auto-approving proofs work?

Can I turn my photos into stickers?

Can you print gradients on acrylic products?

Can you print neon colours?

Can you remove a watermark from artwork?

If I send in a physical sticker/picture can you match it?

Can I order blank stickers?

Artwork

Will dry erase markers work on your badges?

Do you sell personalised badges?

What badge shapes and sizes are possible?

What materials are your personalised badges made with?

What is rim text?

How do I add rim text to my personalised badges?

Can I write on your personalised badges?

Can I adjust the orientation of the pin on your personalised badges?

Badges

What is the difference between a padded envelope and a bubble mailer?

What are the internal dimensions of your bubble mailers? 

What kind of seal is on your custom bubble mailers?

Can you print on the whole custom bubble mailer?

Do you offer poly bubble mailers?

Do you offer custom bubble mailer samples?

What size custom bubble mailers do you offer?

Do you offer custom bubble mailer templates?

What is the minimum order quantity for bubble mailers?

What material are your bubble mailers made from?

How thick are your custom bubble mailers?

Bubble mailers

What are coasters?

What coaster shapes do you produce?

What size coasters do you offer?

What material are your coasters made out of?

How thick are your custom coasters?

Can you print coasters in full colour?

Can you print coasters in full bleed?

Do you offer double sided printing on coasters?

What is the minimum order quantity for coasters?

Do you offer custom coaster samples?

Are your coasters recyclable?

Are your coasters reusable?

How will you package my coasters?

What coaster shapes do you offer?

Are your coasters compostable?

Coasters

What is Commissions?

How do I sign up for Commissions?

Why do I need to be verified for Commissions?

How do I become verified for Commissions?

What is the minimum age to be eligible for Commissions?

What forms of ID do you accept for Commissions sign up?

Why didn't my Commissions ID verification work?

How do I ensure a successful Commissions ID verification?

How do you store my Commissions ID information?

How do I set up my store to receive commissions?

How do Commission referrals work?

What's the difference between a Commissions referral and a purchase?

When will I see Commissions earnings in my wallet?

How much commission do I make off each order my referral places?

Why didn't I receive a commission for a store purchase?

How can I withdraw the money I earned from Commissions?

How can I promote my products for Commission?

Where can I track my Commissions purchases and referrals?

Can I earn commissions from store templates?

Can I withdraw my Commissions earnings whenever I want?

Do my Commissions referrals need to sign up for an account? 

Is Commissions only available to US residents?

Will my previous affiliate referrals count toward Commissions?

Can I use my Commissions earnings to place Sticker Mule orders? 

Does the person I referred through Commissions get a credit?

Will my Commissions link be the same as my old referral link?

How long can I receive a commission off of my referrals?

Do Teams qualify for Commissions?

Will I receive a 1099 tax form for Commissions earnings?

Commissions

How much does delivery cost?

What do you charge for rush production?

Can you rush my order?

When will my order arrive?

Do you offer expedited ship methods?

What is your turnaround time?

Why was my shipment lost?

Will you blind ship my order?

Which states have free 1 day delivery?

Why was my order returned to you?

How will you package my stickers?

Are there any countries you don't ship to?

Can I update my delivery address on an existing order?

Do you accommodate special delivery requirements?

Can you deliver to my hotel?

Does my country support electronic commercial invoicing?

Can you deliver my order on an exact date?

Can you rush an order after approval?

Do you deliver to Mexico?

How will you package and ship my packaging tape?

Is rush production available for larger orders?

Can I pick up my order at your facility?

Do you allow split shipments?

How will you package and ship my transfer or vinyl lettering stickers?

Why did my order ship sooner than expected?

Do you ship internationally?

Can I require someone to sign for my order when it arrives?

Can you merge multiple orders and ship them together?

How will you package and ship my wall graphics?

My sample pack did not arrive.

Why are some items shipped separately?

Do you offer free delivery to Hawaii?

Do you ship to APO and FPO addresses?

How will you package and ship my custom labels?

How will you package and ship my poly mailers?

How will you package and ship my badges?

Delivery

What makes floor graphics different than wall graphics?

What's the largest floor graphic you can make?

Can floor graphics be die cut?

Are floor graphics laminated?

How do I install my floor graphic?

What surfaces are suitable for your floor graphics?

Will your floor graphics work on concrete flooring?

Will your floor graphics work on carpeted flooring?

Can floor graphics be used outdoors?

Can you wash floor graphics?

Are floor graphics waterproof?

Are floor graphics easy to remove?

Floor graphics

What do I do if there's an issue with my Ship order?

Contact us

Help topics