Covered in plastic particulate

The quality of the printing has slowly gone down hill over the years. Our last order was covered in tiny plastic particulates and dust. When we reached out and asked for a re print we were told this is normal. We make food products and the idea of cleaning our labels outside of a kitchen before use seems preposterous to us. We have ordered around 20 times and have never seen it like this. Unfortunate because we really like the interface and the speed with which stickermule has consistently provided.