you amateurs forgot to pay duty and tax, AND FAILED TO SHIP THE STICKERS!!!

Have a look at http://wwwapps.ups.com/WebTracking/processInputRequest?sort_by=status&tracknums_displayed=1&TypeOfInquiryNumber=T&loc=en_us&InquiryNumber1=1Z1212366791254786&track.x=0&track.y=0 Is this the first time you actually ship any stickers? Looks like you sent it without proper duty&tax stampage, are you sure you have done this before??? If so, then how did you manage to mess this up in such a fundamental way? Please solve this ASAP. I paid you a shitload of money, and then again a shitload of money for the international shipping, but the stickers did NOT arrive, so I don't understand how you can send me this survey without even checking that you actually manage to send me the stickers I paid for. I want this solved within 24 hours, and I want a discount on my next order. Please contact UPS and solve this. Also please alert your supervisor about this major amateur disaster.